Almost everyone looks nervous when they reach the top of the fifty-foot tall Upward Tower, but this guy was different. This was not simple anxiety from being out of his comfort zone. This was paralyzing fear. I could see it in his eyes. Immediately my demeanor shifted from casual joking to calm reassurance, hoping to encourage the 11-year-old boy that he was safe. As I transferred him from one safety line to the other, I asked him for his name. At first he didn’t reply. My vo